Emergency / Crisis Support
Do you need someone to be where you are?
Eligibility: If your situation is an emergency, call 911 or go directly to the emergency department at the nearest hospital. Call 9-1-1 if you have an emergency that requires immediate action from the police, ambulance, or fire: if someone’s health, safety, or property is in jeopardy or if a crime is in progress.
Services: When a caller dials 9-1-1, the E-Comm (Emergency Communications for BC) call-taker asks, “do you need police, fire or ambulance?” The call-taker will also confirm for which municipality. E-Comm’s job is to then connect the caller as quickly as possible to the agency the caller has requested. The E-Comm call-taker will remain on the line with the caller until the agency answers. The entire process typically takes approximately 30 seconds. If a caller is unsure of what service they need, the E-Comm 9-1-1 call-taker is trained to ask a few brief questions to help determine which agency is required and will connect the caller accordingly. Once connected to the agency, their dispatcher can, at any time, also contact other agencies to assist with response.
Toll Free: 1-844-782-7811
Youth and families can directly access services by contacting the START Team at 1-844-START11 (1-844-782-7811). Professionals can also refer using 1-844-START11. Monday–Friday: 9am–9pm, Saturday–Sunday: noon–9pm
Eligibility & Services: Assessment and intervention services for children and youth who are experiencing an acute mental health crisis in the Fraser Health Region. The program’s focus is providing confidential mental health crisis intervention services for children & teens (6- 18) in Fraser Health.
Call for help. Anytime. Anywhere in the Fraser Valley. 24/7.
Eligibility: You do not have to report an assault to police or access medical treatment to receive our services.
Services: smart is a 24-hour crisis response team that provides services over the phone and in-person to anyone who has experienced a physical or sexual assault by a stranger or someone they know. The smart team is available 24-hours a day, seven (7) days per week, 365 days per year to help you access emergency medical, legal and social services.
The team is available to help you over the phone and in-person to access:
- the hospital for medical treatment
- the police to report a crime
- a transition house or safe shelter
Emergency / Crisis Support
Do you need to talk to someone?
Eligibility: If you or someone you know is in a mental health crisis and you are unable to reach someone at the Chilliwack Mental Health Centre, please contact the Fraser Health Crisis Line at 1-877-820-7444. The program serves all communities within the Fraser Health Region: Burnaby, New Westminster, Coquitlam, Maple Ridge, Pitt Meadows, White Rock, South Surrey, Delta, Surrey, Langley, Abbotsford, Mission, Chilliwack, Hope and Agassiz.
Services: The program provides immediate, free, and confidential emotional support, crisis intervention and community resource information to people of all ages 24 hours a day – everyday.
When you call the crisis line you will be:
- Invited to talk about the situation and your associated feelings and concerns
- Helped to identify and explore options that might be helpful to you and your situation
- Assisted in sorting out what you might do to manage the situation and increase your ability to cope with it
- Offered information about other available community services that might be helpful to you.
Toll-free: 1-800-668-6868 is available 24/7.
Online Chat: Wednesday to Sunday, 3 p.m. to 11 p.m. in B.C. to connect you with a Kids Help Phone counsellor, on the web or from a smartphone.
Eligibility: Young people contact this program about a wide range of issues that include everything from struggles with relationships, to moving to a new school, to cyberbullying, abuse, and mental health concerns. Whatever their concerns, the team is always here to listen and help. Whether by phone, mobile app or through websites, kids and teens can connect with this program when they need it, the way they need it.
Services: Free, anonymous, confidential, non-judgmental 24/7 telephone and online counselling and referral service for young people up to age 20. This service supports young people as they build the skills and abilities they’ll need to improve their emotional health and well-being. In addition to an array of counselling options, this service offers young people a wide range of online resources and works tirelessly to share young people’s perspectives on a societal level – locally, nationally, and globally.
Additional Crisis Line Numbers
Other emergency contacts
- Ambulance, fire, police: 911 If you need immediate emergency help.
- BC Drug and Poison Information Centre: 1.800.567.8911 Offers a 24-hour telephone information service which provides immediate information about the effects of drugs and poisons and treatment to health care providers and the general public. A toll-free number is staffed by nurses, pharmacists and physicians.
- HealthLink BC: Anywhere in BC: 8-1-1 TTY (Deaf and hearing-impaired): 7-1-1
- Youth in BC Distress Line: 1.866.661.3311 24-hour distress line staffed by counsellors and trained volunteers who are committed to helping youths in crisis.
- Problem Gambling Help Line: 1.888.795.6111 (Deaf and hard of hearing callers call collect: 604.875.0885). The Problem Gambling Help Line is a province-wide information and referral service for anyone who is adversely affected by their own, or another’s gambling habits.
- Mental Health Support – 310-6789 for emotional support, information and resources specific to mental health.
Alcohol and Drug Information Referral
- Local: 604-660-9382
- Toll-free line: 1-800-663-1441: 24-hour free telephone service provides information about province-wide addictions services.